Every Rave Uniform piece is made to order to reduce waste. We still want you to feel confident ordering, so this page explains what is eligible, what is final sale, and how to get help if something arrives wrong.

Eligible Returns

• Eligible full-price items can be returned for store credit within 14 days of delivery.
• Items must be unworn, unwashed, unaltered, and returned with original tags and packaging.
• Items must be free of odors, makeup, pet hair, stains, or visible wear.
• Sale, clearance, limited-edition, and custom items are final sale unless they arrive defective or incorrect.

Defects, Misprints, or Incorrect Items

If your order arrives damaged, misprinted, incorrect, or with a manufacturing flaw, email info@raveuniform.com within 7 days of delivery. Include your order number and clear photos of the issue.

After review, we will replace the item or issue a refund to your original payment method. For approved defects or order errors, Rave Uniform covers the return shipping cost.

Exchanges

Because every item is made to order, we do not hold inventory for direct size or style exchanges. If your item is eligible, return it for store credit and place a new order for the size or style you want after your credit is issued.

How to Start a Return

1. Email info@raveuniform.com within 14 days of delivery.
2. Include your order number and the item you want to return.
3. For defects or order errors, include clear photos of the issue.
4. Wait for our return authorization and shipping instructions before sending anything back.

Returns sent without authorization may not be accepted.

Return Shipping & Store Credit

For fit or preference returns, the customer is responsible for return shipping. We recommend using a trackable shipping service because Rave Uniform is not responsible for return packages that are lost, stolen, delayed, or damaged in transit.

Once we receive and inspect your return, store credit is usually issued within 5-7 business days. During peak seasons, please allow up to 10 business days.

Cancellations

Need to cancel? Email info@raveuniform.com within 12 hours of placing your order. If production has not started, we can cancel and refund the order. Once production begins, the order cannot be canceled because it is being made specifically for you.

Lost, Stolen, or Delayed Packages

Rave Uniform is not responsible for packages that are lost, stolen, tampered with, or delayed by the carrier after shipment. If your tracking shows an issue, please contact the carrier first, then email us if you need help with the next step.

Questions?

Email info@raveuniform.com or DM us on Instagram at @rave.uniform. We will help you figure out the cleanest path forward.